39 Comments

  1. Aaron
    March 18, 2017 @ 9:45 pm

    Thank you for this information! I didn’t know about the hard reset for chromebooks.

    Reply

  2. stephanie
    March 22, 2017 @ 1:55 pm

    thanks so much for the help!

    Reply

  3. Gary Griffin
    March 31, 2017 @ 2:58 pm

    Hi I am trying to remove ”malicious extensions ” I tried to uncheck ”Extensions” in Advanced Settings and I am unable to ( it won’t uncheck). Any ideas as to what’s going on or what I should do next?

    Thanks Gary

    Reply

    • admin
      April 5, 2017 @ 8:59 pm

      That’s not how you do it. Follow the instructions on this page

      Reply

    • kayla
      April 24, 2017 @ 3:07 pm

      you click on the drop down above the checks and then choose “check what to sync” and then choose extensions.

      Reply

  4. chromebook dead
    April 5, 2017 @ 4:37 pm

    I got the warning. Now my chromebook won’t even turn on so the suggested fix doesn’t work.
    It would appear that chromebook is NOT safe from virus.

    Reply

    • admin
      April 5, 2017 @ 8:49 pm

      What have you tried?

      Reply

  5. John
    April 20, 2017 @ 5:26 pm

    Same here. Caught this virus from facebook. Opened a video and it took over. keys would not work. could not turn power buttonJohn off so I closed it. Now nothing, no power, no start up, just dead.

    Reply

    • admin
      April 21, 2017 @ 3:57 pm

      That’s not a virus, that’s just a crappy web page. Leave it on the charger for a bit and then try doing a Hard Reset (hold refresh button, and press power)

      Reply

  6. Ann Mckinney
    April 21, 2017 @ 3:23 pm

    I got a warning from Google thAt I ha e4 viruses and chrome will remove them free. How do I get that free app.a

    Reply

    • admin
      April 21, 2017 @ 3:56 pm

      That’s a scam, that’s not Google, DO NOT DO IT.

      Reply

  7. Jamie Ryan
    April 23, 2017 @ 4:09 pm

    I suddenly heard faint music playing (sounded like a radio) and people talking. My chromebook was on but nothing running on it. Thought it was the neighbour’s, turned the tv off, to my surprise it was coming through the chromebook! I had to plug the earphones in to make sure. I immediately turned it off then back on and it was gone. This has got me spooked as it seemed I was listening to actual people talking with a radio on in the background. Any ideas what this may have been please?

    Reply

    • admin
      April 24, 2017 @ 4:45 pm

      Probably an ad in one of your tabs.

      Reply

  8. Dee
    May 6, 2017 @ 10:00 am

    Thanks for this. I’ve had some kind of bug on my chrome book for the past few days and every time I click a link it opens a click bait web page…… so far your solution seems to have worked…?

    Reply

  9. Rhonda
    May 15, 2017 @ 2:25 am

    I have a chromebook model XE303C12 and two nights ago in the middle of the night my btowser started opening up “adult” type sites and gaming stuff for about 4 hours while I slept. ive NEVER looked at any site of that nature and have no idea whats happening. is this malware? and is it fixable?

    Reply

    • admin
      May 15, 2017 @ 2:29 am

      1. Hard Reset

      2. DO NOT CLICK “Restore”

      3. Stop looking at “adult” websites

      Reply

      • Manzoni Stromboli
        May 24, 2017 @ 10:07 am

        … but that’s why I got a chrome book!

        Reply

        • admin
          May 24, 2017 @ 1:28 pm

          So you could install useless anti virus software?

          Reply

  10. Adam
    May 19, 2017 @ 3:50 pm

    Whenever I download a certain Anti Virus, I get attacked with a picture of a horse doing a back flip

    Reply

    • admin
      May 19, 2017 @ 4:36 pm

      Stop downloading anti virus. You’re on a Chromebook

      Reply

  11. steve
    June 6, 2017 @ 7:30 pm

    i have a glitch or a virus,i go on youtube watch videos and then a weird ad pops up and then goes away but, when i close youtube i get these random websites like free cars or just the most random games

    Reply

    • admin
      June 6, 2017 @ 7:48 pm

      Bad extension

      Reply

  12. Desiree
    July 1, 2017 @ 12:53 pm

    actually the advanced settings changed for my chromebook and I couldn’t find the choose what to sync anymore so instead I did a hard reset since the section said it disables extensions anyways

    Reply

  13. pnl
    July 6, 2017 @ 10:51 am

    when i type for a web pagge. file opens.

    Reply

  14. rbrittne
    July 19, 2017 @ 1:28 pm

    My HP chromebook runs extremely slow when im yahoo mail……it takes a very long time for mail to open up and semi freezes….is it yahoo or my chrome? Thanks.

    Reply

    • August
      August 23, 2017 @ 8:21 pm

      Care to share how much RAM your Chromebook has?

      Reply

    • Alexander Hedtke
      April 18, 2018 @ 7:41 am

      Step 1: Stop using yahoo.

      Step 2: Continue troubleshooting the problem.

      Reply

  15. Gemma Chierighini
    October 25, 2017 @ 9:10 am

    Hi I opened a dodgy attachment on an email while on my chromebook. It now says it can’t connect to Wi-Fi ( out of range) am I protected or do I have some kinda virus. I cancelled my internet banking just in case.

    Reply

  16. lily
    October 28, 2017 @ 8:14 pm

    Umm one of my frriends sent me a link and i clicked it its unsee.cc and she said its supposed to make bad stuff popup on your computer is this safe? i hope it isnt a prank

    Reply

  17. person
    November 28, 2017 @ 10:48 pm

    free.atozmanuals.com this website keeps randomly popping up is there a way to keep it from popping up?

    Reply

  18. Maria Stockstill
    January 3, 2018 @ 5:32 am

    Thanks for the help! Greatly appreciated! It was nice of you to do this and help people. I just started using a Chromebook and know nothing about it, quite the change from Windows. Thanks once again for the knowledge.

    Reply

  19. Ty
    February 5, 2018 @ 9:13 pm

    Reply

  20. Tik
    February 15, 2018 @ 7:33 pm

    Thanks a lot for sharing this information regarding Chromebooks security.

    Reply

  21. AJ
    March 30, 2018 @ 1:51 pm

    My Chromebook is forcing me to update and give it some sort of permission. What do I do?

    Reply

    • James
      March 30, 2018 @ 6:33 pm

      You should probably update and give it permissions

      Reply

  22. beliberd
    April 25, 2018 @ 5:54 pm

    Hello, I got a cookie which reappears within 5-7 min after being manually deleted. Name: hanstrackr.com. It’s classified as a malware website by various blacklists.
    What I did so far, still being unable to remove it:
    1) powered down, up and re-signed in;
    2) soft reset, enabled extensions one by one– no apparent culprit
    What else can I do, short of hard/factory reset?

    Reply

  23. Jessa Lynn
    May 3, 2018 @ 6:02 am

    Storage.googleapis.com
    I was sent this link on fb from a friend and clicked it without thinking, I’m not too sure what it is, but is my Chromebook safe from something like this?
    Thanks 🙂

    Reply

  24. tess
    June 2, 2018 @ 6:14 pm

    i was on a mirror site (malware) and i got the notification from chrome, it told me i had to call it in the next 5 min or my chromebook would be disabled. i panicked so i cleared all the history on my chromebook, closed all the tabs, then powerwashed. i think i’m okay now but is there something else i should do?

    Reply

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