Chromebook Virus and Malware Removal




Chromebook Virus and Malware Removal – Can a Chromebook get a virus?

Thank you for visiting the Chromebook virus and malware removal page. Very few things in life these days are as scary as getting a virus on your computer. Rest assured however, that it is nearly impossible for a Chromebook to be infected by an actual virus. Chrome OS is one of the most secure (if not THE most secure) operating systems on the market. This is due mostly to the fact that Chrome OS does not allow you to install ANY programs (hard to install a virus when you can’t install anything), but is also due in large part to the operating system’s Verified Boot solution. Google also releases official updates to Chrome OS every 6 weeks (and some unofficial ones in between) that bring new features, and security updates. For more information about Chromebook security, check this out.

Here’s a short video that shows you how to protect your Chromebook from Virus’.

Now that you’ve taken the necessary precautions, let’s talk about your “virus”. So at this point I think I’ve made it pretty clear that you don’t actually have a virus on your Chromebook, but even so, it is possible for your Chromebook to be affected by malware or malicious extensions, which sometimes feel like a virus.

I’ll briefly explain what a Malicious Extension looks like, and what Malware is, then I’ll tell you how to get rid of them.

Malicious Extensions:

There are many many useful extensions available in the Chrome Web Store. Unfortunately, some of them are just plain crappy. Sometimes it’s crappy right away, sometimes it breaks after an update. It might make your Chromebook operate really slowly, or cause random annoying bugs. It might affect the performance of other extensions. Sometimes the malicious extension doesn’t even originate from your Chromebook. Often times what happens is a user will download and install something on their Windows or Mac machine that quietly adds a malicious extension to your Chrome browser. Then the malicious extension syncs to their Chrome browser on their Chromebook.

The reason people often confuse this with a virus, is because the user will usually do a browser reset, or even a Powerwash in an attempt to rid themselves of the “virus” and the problem just keeps coming back. It keeps coming back because it was never removed from the Windows or Mac machine, and it keeps re-syncing the extension from the Windows/Mac machine to the Chromebook every time the Chromebook boots up and connects to the internet. It seems impossible to get rid of. Really, you are getting rid of it when you do the browser reset, it’s just that it keeps coming back once it syncs with your other computer[s].

Malware:

Sometimes users visit a website that has malware. It locks the browser and usually tries to convince you that in order to continue using your computer, you need to pay money. THIS IS A SCAM. You should never have to pay money to continue using your Chromebook. DO NOT call the number, DO NOT pay the money. This scam is commonly referred to as a “Browser Hijack”.

I’ll tell you how to get rid of a Malicious Extension, and after that I’ll tell you how to get out of a Malware, or “browser hijack” situation. (To skip to the Browser Hijack solution, click here)




How to get rid of a Malicious Extension:

If your Chromebook has acquired a malicious extension, you’re going to want to do three things: Turn extension syncing off in your Chromebook settings; Reset your Chromebook; Fix the problem on your Windows and/or Mac machines. Once you’ve fixed the problem, you can go ahead and turn extension syncing back on if you’d like.

Note: Turning extension syncing off prevents the malicious extension from syncing to your Chromebook again.

Here are those 3 things broken down into a step by step walkthrough:

Hint: click and hold on the words in blue to view a screenshot

  1. Click on the system tray (bottom right, contains clock and profile picture), and click Settingschromebook virus malware removal
  2.     

  3. Navigate to Peoplechromebook virus malware removal
  4.     

  5. Click on Advanced Sync Settingschromebook virus malware removal
  6.     

  7. From the drop down, select Choose What To Syncchromebook virus malware removal
  8.     

  9. Uncheck Extensionschromebook virus malware removal
  10.     

  11. Click OK
  12.     

  13. Find and click on Show Advanced Settings…chromebook virus malware removal
  14.     

  15. Find and click on Reset Settingschromebook virus malware removal
  16.     

  17. Click Reset. All of your extensions are now disabled.

 





 

At this point, your problem will most likely have disappeared because you’ve disabled ALL of your extensions on your Chromebook. All the good ones, as well as the one that’s been causing you troubles. Keep in mind the issue still exists on your Windows and/or Mac machine, but more on that later. You can re-enable your extensions one-by-one until the issue returns, which will tell you which extension was causing your issue. Then make sure to remove that extension from Chrome on ALL your devices before going back into settings and turning sync back on. If you’re having a hard time isolating the problem on your Windows machine, this tool might help.

If the problem didn’t go away after the reset, double check that you turned sync off. If you didn’t, do that and try again. If you did turn sync off, and the problem still exists you should contact a Chrome Agent for further assistance. Here’s how to contact a Chrome Agent:

  1. Press ctrl + ?
  2. Click on the blue “Questions? Contact Us (beta)” button in the bottom left of the window that pops up.
  3. Click on the blue “Speak to an Agent” button.

 
During the call, the agent will hear you but not be able to see you.
 


How to fix a Browser Hijack situation:

This one is even easier to fix than a malicious extension!

We’re going to do what’s called a Hard Reset:

  • For a Chromebox, or Chromebase, simply remove and reinsert the power cable
  • For the Samsung Series 5, and Samsung Series 5 550, insert a pin into the tiny hole on the bottom of the device to press the reset button.
  • For the CR-48, or the Acer C700 remove, and reinsert the battery
  • For all other Chromebook models, press the Refresh + Power buttons

Now this is important. When your device boots up, and you open Chrome, it’s going to ask if you want to restore Chrome. DO NOT DO THIS. Just click the little X to make that message go away. If you click restore, it’s going to re-open that naughty website that hijacked your browser, and you’re going to be stuck again and have to do another hard reset.

Zeus Virus

Zeus, ZeuS, or Zbot is a Trojan horse malware package that runs on versions of Microsoft Windows. While it can be used to carry out many malicious and criminal tasks, it is often used to steal banking information by man-in-the-browser keystroke logging and form grabbing.

The Zeus virus is a windows program and therefore cannot be installed on a Chromebook. You have nothing to fear from the Zeus Virus.

If you’re seeing something that claims to be a Zeus virus, it’s just some kind of malware or bad extension. Follow the instructions above on this page.

That’s it! You’re good to go =]

   

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136 thoughts on “Chromebook Virus and Malware Removal

  1. i have videodownloadconverter hijacking my browser and the refresh and power buttons did not remove it. I am so frustrated trying to get rid of this damn virus or hihacker

      1. Omg you saved me!!! Ty soooo much! I was doing a simple search for online calculator and clicked on like 3rd one down and this wicked loud beeping noise and flashing popup saying i had contracted a virus and to call this number etc. I tried EVERYTHING!!!! I COULDNT GET THE PAGE TO CLOSE! or the noise to stop! It was this loop thing…omf soo frustrating! Found your site on my phone…couldnt do the settings thing cuz it wouldnt let me click ANYTHING because that popup was there! But read further down about the reset….and IT WORKED!!! the noise stopped, the popup disappeared and i have my chromebook back!!!!!! I could kiss you!!!! AMAZING! CANNOT THANK YOU ENOUGH!!!!!! TY TY TY TY

    1. you mean after you do the hard reset, it’s not prompting you to restore? Is it opening all the same tabs that were open before?

      I’m wondering if you maybe didn’t do the hard reset correctly. Doing a hard reset is like pulling the battery out while it’s operating. You should get a message once it boots up saying something like Chrome didn’t shut down properly, do you want to restore?

      Try doing a hard reset again. make sure you’re holding down the refresh button, then, while holding that down, press the power button. Do this while the machine is still powered on and you’re stuck on the scammy website that won’t go away.

          1. No matter what website I go to, clicking on certain links or sometimes just clicking on the websites body opens a new scammy tab. Is this from an extension or something else? I have ublock origin as an extension

      1. I was not prompted to restore either….bit the noise is gone, the popup is gone, and all my tabs are gone….im good! Doing various searches etc with no problems 😂 should i be nervous? Honestly im afraid to do ANYTHING lol its working and im happy 😉

      2. James I have an issue with my chrome book os – i have an accoubt and my sob has an account on the same computer. He has it for school and logs in with his school ID – however – when I tries to click on his google docs – or anything for that matter it brings up i”about:blank” in the Browser and when i click in the “i” information circle it tells me the site is not secure – how the heck do I change this? It does not do that on my account – google docs – and anything i want to search or click on in the browser comes up just fine. He has been sneaking onto You Tube and things – is it affecting our chrime book or did he just mess up some setting?? I need help! Thank you!!

  2. I have an acer C720 chromebook. At present I have a security warning that asks me to call 844 845 9406. I have looked all around the web for ways to get rid of this warning to no avail. I tried the suggestion above with the reset/power buttons while I was on the page but it didn’t work. I also tried another piece of advice which was to go to advanced settings on the guest page (since I can’t do anything on the “security warning page”) and hit the “reset” button. But there is no “reset” place in my advanced settings.
    Any advice you could give would help.
    Thanks,
    John

    1. So what do you mean by “it didn’t work”? What happens after you hold down the refresh button, and press the power button?

      Are you making sure to continue holding the refresh button while you press the power button?

    1. does it not work at all? Are you able to power down with the power button?

      If you can, try powering the machine down, and then, once it’s powered off, hold the Refresh button, and press the power button.

      If you plug in a USB keyboard, does that work OK?

  3. this post doesn’t really address what i think is the problem with my acer chromebook
    i’m handy with computers but i dont know anything about the realm of viruses etc.
    i believe i got a trojan horse on my computer via a USB from someone else’s computer.
    every time I put a file on a USB drive and try to give it to a friend, if they have a virus checker, they get an alert that the usb drive is compromised.
    any help here?

      1. my computers says its ran by gwnaty no matter what channel i switch to my extentions are controled by someone else i have no control over nothing and very limited permissions. ive done hard reset and several other things when i hold down esc refresh and power the yellow ! appears and then says instert usb or sd to restore theres a drive missing or damaged but when i make a recovery media tool it just restores the same thing again and again ive had several hacker issues with my phone and now with my chrome book for the last two months ive drove my self completely insane trying to research over n over how to fix this please help all suggestion are welcome willing to try anything and everything…….

        1. “gnawty” is the name of the mother board. There’s nothing to be worried about. Every model Chromebook has a different board name. My Chromebook Pixel has a board name of “Samus”

  4. Thank you for an excellent, well constructed web site and clear, concise instructions; I was able to remove a malicious object that hijacked a web page and wouldn’t let me close the browser or shut my Chromebook down.

    1. I was not prompted to restore either….bit the noise is gone, the popup is gone, and all my tabs are gone….im good! Doing various searches etc with no problems 😂 should i be nervous? Honestly im afraid to do ANYTHING lol its working and im happy 😉

  5. My sister lives out of state. She texted me tonight and reported she’s having the same issue that John Knight reported on March 22. I told her, above all, not to contact the number given in that message. Like Mr. Knight, I looked all over the web for help in removing whatever has attacked her Chromebook. If you can make any suggestions, I’d greatly appreciate it. Otherwise, I’ll just tell her to take the Chromebook to an IT guy. BTW, she does not feel comfortable removing the battery. That was one of the suggestions I found online. She’s elderly. Her knowledge of computers is limited…..as is mine.

    1. Thats EXACTLY what happened to me! The reset worked like magic!! Dumb me got so frustrated i did call the number but once I noticed the guy didnt know difference between a chromebook, laptop, and desktop and mentioned one time fee i hung up lol youd think theyd have more knowledgeable scammers/ hackers…. lol

  6. I have a fake virus alert on my Asus Chromebook (it says that the system has crashed). I can’t get rid of the message and can’t access anything to try and get rid of the message. Thanks

  7. So…how does adding Linux (Crouton) to the mix affect this, doesn’t installing Linux defeat “Verified Boot”?

    1. Michael – you are correct that dual booting Crouton on a Chromebook involves using Developer Mode which requires turning off the verified boot. By turning off the verified boot there is a somewhat greater risk of compromise; But ChromeOS is still extremely secure even with verified boot turned off.

  8. We followed ur instructions but it just won’t work instead a message is saying chrome OS is missing or damaged. The virus is taking control of the speakers and keeps on saying that this is a virus and to call this number. We used recovery USB stick sooo I have idea what to do

  9. I got a virus when i went on a website (malware) I tried refreshing and powering down how am I supposed to know if the virus is gone?

  10. I wanted to play this game on a website so I downloaded something now ads keep popping up. Im trying to play a game on my chromebook and it keeps lagging. Then I close out all my tabs and I find this website. I click out of it and then an ad pop up saying “Ads brought to you by thegamingdome” Now this website keeps popping up and I can’t do anything without my chromebook lagging. PLEASE HELP

  11. Thank you. Really clear explanation that helped me remove a malicious extension on my son’s Chromebook. You have made me feel “cool” and able to help with computer problems – I’ve never felt like this before! Thanks!

  12. I had a problem like everyone else, but by following the above commands it worked. However, now everytime I log in there is a pop up that says some files may be lost. I x out of that and I’m good to go, but it is annoying and sometimes when I press the x it remains and I have to shut down and try again. It’s very irritating and I wondered if there is a way to fix that.

    1. Jackie, could you take a screenshot of that pop up and share it with me? You can upload it to Google Drive or Dropbox or something and share a link.

  13. Every time I go to log onto my chrome book, the mouse lags and highlights and clicks on random things and as soon as I go into settings to power wash, the mouse freezes

        1. Turn off the Chromebook, turn it back on. Don’t sign in. When you see the sign in screen, press shift ctrl alt r. Then click reset.

          If your problem still exists, you have a hardware issue and should seek a return or repair.

  14. My concern comes from SD and USB drives that I used in my last computer which did have viruses. I am concerned that as soon as I place these devices in my computer that I will have compromised it. Also, I don’t like sharing files with friends because of this which sucks because I have a lot of pictures on those drives. What can I do?

    1. You don’t need to worry about that. No Chromebook has got a virus yet. If your USB drive has any virus on it, they were likely written for Windows or Mac and won’t do anything.

  15. How can I go about taking care of random windows popping up to websites that I didn’t open?
    While browsing, two or three extra Chrome windows will open without ever clicking on a new tab or any other extra window.

  16. I was trying to play a game and then my screen went blue with a bunch of words on it. I saw it said Zeus and got worried. Then it said to call a number to get rid of it immediately. I didn’t and just turned off the chromebook. I also cleared my history, thinking foolishly that I could just get rid of it by that. I’m really bad with tech so I really have no idea what to do.

        1. yes, it should. Just remember not to click “restore” after it boots back up. Simply click the x and move on.

  17. My Asus Chromebook says that it “has Windows has detected some suspicious activity on your IP address” before that I was on YouTube it’s telling me to call a number 1-884-854-6801 and to not shut down or restart my computer or it may cause data loss and failure of operating system what do I do

    1. Wow i am amazed at how many other people are goi g through the same hell i just went through! I feel so blessed that i happened to find this site! That hard reset advice saved me!! Im 46 and have zero tech knowledge so if i can do this then that says a lot for you! 😉 Thanks again 😉

  18. Ok I tried restarting it but it didn’t come up with the restore button and I signed in and I’m stuck with the same thing

  19. Ok so I got to your site too late. I was hijacked and I DID call the number and I DID give them my info. I contacted my bank and took blocked the credit card I have them. But now what do i do about my laptop? I’m scared they installed something to get all my info. How do i get rid of it?!

    1. They didn’t install anything on your Chromebook. In order to do that they would have needed to gain control of it, which would have required using Chrome Remote Desktop and would have required you to install Chrome Remote Desktop and give them a unique PIN for access.

      To solve your issue, follow the instructions on this page for a browser hijack.

  20. Something is redirecting every google search i make to a google custom search. some digging suggests this is malware, but i don’t know what to do about it because i thought chromebooks couldn’t get malware? i haven’t downloaded any extensions or add ons in say, 3 or 4 months, and it just started happening a couple weeks ago. It’s almost impossible to search for anything because the custom search is laid out in such a way that i can’t easily see anything and the search results are totally different (and useless) compared to an actual search. Should I do a reset?

    1. Does it happen in incognito mode?
      Does it happen in guest mode?
      Can you take a screenshot of what is happening?

  21. so i don’t have to worry that if i visit sites that I don’t know of the reputation I will get a virus?sometimes my work takes me to some potentially shady sites.also this guide is AMAZING.have honestly never seen something so useful in my life.

  22. for past two months my acer chrome book cb3-111 has said on every channel gnawty it has controll over everything what do i do it says it for platform as well as firmware help please

    1. What do you mean “it has control over everything”? What is “it”? How does “it” have control of your chromebook?

  23. Hi,
    I was sitting here ordering art supplies, when my screen went blue. I tried replugging, going to a different socket in the house, pressing ctrl, shift, alt. R,
    Pressing the start button to reboot. Letting it sit plugged in to see if it is the battery, still nothing.
    It is an Acer Chromebook less than a year

  24. I tried your tip to get rid of an algovid problem and I think it worked because I don’t see waiting for algovid on the bottom of my screen all the time. My Acer Chromebook is still really slow and my flash player crashes all the time. You seem to know your stuff, any advice? I don’t have hardly any apps and use the Chromebook basically for net surfing and nothing else. It used to be very fast but the last 2 months or so pages get stuck loading and it takes me like 20 seconds to scroll the page 1 click, not good because I read fast and am not patient.

    Thanks

  25. Hi, I didn’t feel like removing all of the extensions, so I just deleted the latest extension. And gone went the ‘virus’ (was outbrain virus).
    Thank you for your website, I will follow it from now on.

    1. LOL I’m afraid I cheered too soon…… after a minute or so it came back. Could be a faulty network sync or so 🙂
      So I did all of the steps this time. Now it’s gone, because now I see ‘normal’ ads….
      Thanx!

  26. Will the malicious extensions infect the Google account on the chromebook? What if I have already organized for my daughter’s password to be changed for security but now I want to go in and try to remove the extensions – don’t I have to log in again to do all of this? Once the extensions are removed will everything be back to normal and her account ok or has it destroyed anything while it was running?

  27. My father got his first computer ever, a Chromebook about 2 months ago. Called today saying he had the message to call Comcast and everything was locked up. I found your site, walked him through the hard reset and it fixed it!! Thank you!! I’m impressed. The only thing different was the button on his machine was called “reload” instead of “refresh”, but worked the same. Again, thank you! Great site!

  28. Hi, well my trouble is a very slow to open pages, as well as my mouse not responding when I click. first or second time, I started to notice that it would freeze for a split second then go again……now the freezing is lasting longer and longer before it seems to just kick back in. And some pages dont load at all and take one or two refresh s to have it load properly. I dunno I m so new and just learning. If there is any solutions to speed my samsung chromebook?

  29. the top of my computer is blurred. i cant see it unless i connect my computer to my TV with my HDMI cable. so I can see everything but half the screen. what is wrong? i haven’t dropped my computer or anything. just some stupid websites.

  30. I work in cyber security. Our company is in the midst of dealing with most sophisticated cyber attackers that can pretty much penetrate almost any network at will. I can tell you I use two chromebooks (goog pixels with full memory). One for my financial transactions. The other for browser based sessions and work. I have a third device, a Windows laptop, which is offline to email (never on email) and used to run Adobe Acrobat and Microsoft Windows Office. I turn that on for the minimum amount of time and switch off the network unless I absolutely need it. If adobe and windows office ran well on chromebook I’d dump the Windows laptop for sure.

    We also use, in our marketing department, google apps. It give us the quick collaboration and integrity of being stored in the google cloud with full access control, audit trail, etc. When the marketing department wants a snapshot in time, then they download to PDF or MS WORD, but not for editing. Just for an archive snapshot. Reviewers must comment and edit in the google apps. So, in the event you ever get hacked pretty much everything in the google cloud is safe, high integrity and easily restorable. You can’t say the same, on a good day, for your windows laptop local files. Faaaaget about it.

    The Windows laptop is a cyber attack magnet (IMHO). When I get a memory dump and analysis on it every other month there is invariably something that has worked into the system. Sometimes a vanilla rebuild or restore isn’t enough – malware can get into the bios. It is swiss cheese to a smart attacker. Your firewall and endpoint security has no chance of defeating an advanced cyber attacker. That means zero chance. It is that bad right now. The sophisticated cyber attacks being launched now on online banking, atm networks and other key applications are just light years ahead of any possible preventive measures. Mostly we go in and clean up the mess after they are gone.

    If you are a big enterprise one of the very few ways to catch these advanced attackers is after they have penetrated the network and they are poking around looking for ways to steal information and money. New technologies like deception technology, which you definitely don’t have on your Windows home system, can catch these attacker in the middle of an attack. Or new technologies to stop ransomware like CryptoTrap. But this stuff is leading/bleeding edge and no way will it be available for home system users.

    The chromebook is highly resistent to Everything including ransomware. The only weakness is not with the chromebook but with the network you are on – so you can still be caught in a man in the middle (MITM) attack. An attacker gets into your network and establishes a backdoor to command and control elsewhere. Perhaps in a pc, a router, a thermostat, some IOT device, a printer, … whatever. They are definitely able to monitor the traffic coming to/from the chromebook, perhaps cause a bit of havoc and steal a password or two, but cannot easily touch anything inside the chromebook. You can partition your home networks to allow you, and only you, on the VLAN you are using with the chromebook which makes it harder for attackers. Finally you should roll the network passwords at random intervals.

    I’m convinced that chromebook security it the best feature of chromebook. It is very solid. Yet, security is the least marketed feature by google. Yes, someday attackers will target the device. Yes, google is a bit reticent to talk up security knowing it will get hacked at some point. I get that. But to be clear this hasn’t happened yet. Not today for sure. And likely not tomorrow or anytime soon given the relative market share. Attackers go after big markets because they want easy returns. Better money to be made by cyber thieves targeting Windows, mobile phones and Macs.

  31. Agree. On top of that goog has all the 2 factor authentication for access to everything that you keep on the google drive. That’s important also even if they snag a password during a MITM attack.

  32. my chromebook always goes into random sites and they won’t stop i’ve tried clearing history and everything but it wont go away

  33. I have a school Chromebook and I think it has a virus. Is it possible for it to link to my google account? Because when they gave me a courtesy Chromebook, the virus still popped up. (The virus is arcade something. And it comes up ad random ads. I think I got it from researching for a project. I not sure what site.) Cna someone please help me? Thanks!

  34. I would like to know how to even scan for a virus or malware? With my windows 7 i had to defrag and clean my c/drive, do i need to do the same with my Chromebook? If so how? I am not very good with computers and i have never used a Chromebook before. Every thing i have read says my computer is safe from most viruses but that malware can creep in without me knowing until it’s there, is there a app i need to download just for this kind of problem? If so, can you tell me which app is the best and easiest to use? Thank You.

    1. You do not need to scan your Chromebook for viruses. Your Chromebook doesn’t have a virus.

      If you Chromebook is acting funny, and you think you might have some kind of malware or malicious extension, just come to this page and follow the directions.

  35. My chromebook Acer 11 is showing pop-ups about reccomended sites, this will happen out of nowhere and i dont know how to fix it. I have an AMAZING ad blocker but it even gets past that. I’m very lost. I had accidentaly clicked on a website link and now I get pop-ups and when i go to a new website a different website by the same person will appear. Please help me ASAP!!

  36. Hi James, I am in charge of 17 Chromebooks at a small school. Just recently we started having issues with several of them blanking out periodically. The screen will go blank and then come back. They are pretty much useless when this happens. The teacher also noticed one that keeps directing her to a Spotify website, that’s what brought me to your page. Could malware or a malicious extension cause the screens to behave like that? We do have a Windows laptop that is also logged into the same Chrome account — I’m not sure if they are synced, but I’m guessing yes.

    1. Hi Penny,

      You would be surprised the kinds of things that a malicious extension can do.

      What kinds of things have you tried already? Have you tried doing a powerwash? Is there anything that these devices have in common with each other?

  37. I have an Asus chrome book and the Microsoft official support window popped up and told me I was being hacked by a virus. And told me to not exit or else I would be blocked from my entire computer. What do I do?

  38. I just received and email from someone I know (but never hear from) but with no subject and an “mp4” file attached. Is it safe for me to open it on my Chromebook? If I was using Windows I would be concerned that their email had been hacked and not open it fearing an infection.

  39. I have the Asus Chromebook Flip C100PA, in the status bar ssl.gstatic comes up. I’ve looked it up and it was defined as a browser hijacker. Currently it hasn’t done anything but slow down load times. I have also noticed it in the elements in developer tools, as known as inspect elements. I believe I have a good grasp on what it does, that is displays ads when loading pages, although the ads have been invisible for me. I’ve deleted all extensions, even google’s, unsynced my account, made sure I only had one account on my Chromebook, reset my settings, contacted ASUS, the representative said to power wash it, but the representative seemed to not understand the problem and when I said virus jumped to conclude power wash was what I should do

    The problem is when I performed the hard reset, with Refresh + Power buttons, It put me onto a sign in screen, which I filled out, but after I submitted my password it instantly booted up either the tabs I was on, or my homepage, it was probably what ever my homepage was set to, but I’m not sure. Also it normally boots up my homepage as soon as I log in after powering up my computer from a shut down. I had no option to click x on the restore pop up, I have seen it before.

    For extra measures I wiped history, blocked and wiped cookies, got rid of other recently used devices in the google account security option, deleted the google play store, and deleted every app that wasn’t google’s. A bit excessive but I wanted to rid my computer of any harm. Also I did not powerwash it. Hopefully you are able to figure out what is wrong.

  40. My Chromebook is stuck on a screen today. It says “Contact 1-800-578-2007 and Share Code: B297E.” Called the number and was immediately told my firewall expired and I must have been watching porn. They can fix it but only if I pay them 399.99 for Lifetime coverage and asked for Credit/Debit card information. I doubted what the agent was telling me stating the reason we purchased a Chromebook is because it was secure against things like this. Asked the name of the company, “Global Mind IT which is a Legal Partner of Microsoft.” She went on to tell me as soon as I pay the fee they will fix my computer and send me the documents. I told her I would need to see the documents first and supplied an email. It has been over an hour and the email has not arrived. Then I began my search to find this thread. Thank goodness I research the products I buy before I buy them.

  41. I have an HP Chromebook. I am getting a fake pop up from “Microsoft official updates” which I can’t get rid of. I don’t see a Settings option so I can’t perform the steps to remove extensions…if that’s what I should do. Please help.

  42. Hi i have a acer chromebook i am not sure what kind it is the sticker says cb3-131 series. My chromebook freezes frequently ever since i started streaming tv shows and movies from sites like video.me which have pop ups or will open new tabs or pages of spam that idk how to block permanetly (i do have both adblock and adblockplus extenstions) or if it doesn’t just freeze right up it constantly crashes and gives me the aww snap pages. I have deleted my browsing data and cleared the cache and cookies. I am not very computer literate btw. When it does freeze i press and hold the power button until it shuts off then i press it again once its shut off to turn it on. Is what i m doing called a hard reset? I have followed your steps and disabled extension syncing but now what steps do i follow for my model of chromebook cb3-131. Thank you so much for your help!!

  43. How do i get rid of a virus on my Chromebook that whenever I make new tabs and go on Youtube or other websites i use, The virus secretly makes new tabs and it makes this tab called blinx. Its super annoying and when i watch something the virus makes blinx do a video so i cant do anything peaceful or listen to anything. Please help ><

  44. WOW! YOU ADMINS REALLY KNOW YOUR CRAP! I GOT A FAKE ZEUS VIRUS, TRIED YOUR SOLUTION, AND IT WENT AWAY IMMEDIATELY!!!!!!!!!!! 🙂

  45. My husband’s chromebook had a scam pop up similar to the one in your video on You Tube today, unfortunately we closed down and restored before seeing the ‘refresh + power button method in the video, we can’t access the settings when signed in, and can only use as a ‘guest’ is there something we can do, as we can’t reset or powerwash either. I hope you can help.

  46. My daughter went to a game site and played online games now I have a crap ton of game pop up coming in my web browse so I downloaded an anti-virus online scanner and that was a scam so now I’m trying to uninstall the anti-virus online scanner but it’s not giving me any options to delete it

    1. If it’s an app, just right click on the app icon and click “remove”. If it’s an extension, navigate to chrome://extensions find it and remove it.

  47. I am trying to get rid of a browser hijack on my mothers chromebook. I have already powerwashed it and it came back within an hour.
    I would follow the instructions above but I dont know what the refresh and power buttons are? Is it the CTRL ALT Shift and R? If so, they lead to the powerwash option..is that the hard reset? If it is, there was no option to click off any dialogue box indicating a RESTORE…only the Powerwash.
    Can you elaborate on your instructions please. Thank you very much.

    1. The refresh button is where the F5 key would normally be on a Windows keyboard. Power is in the upper right corner. Hold the refresh, and press power

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